Resort Locations—The Disney resorts described in your PassPorter are all located within minutes of the theme parks. We organize them into four areas: Magic Kingdom, Disney Springs, Epcot, and Disney’s Animal Kingdom (use the map on page 128 for reference). Each resort’s area is identified in its introduction. 

Room Locations—Room locations, such as a building or room number, can be requested, but are not guaranteed. However, if you note your preferences when you make your reservation, in My Disney Experience, via phone about three days before arrival, and again when you check in, there is a chance you will get the room you want. Resort maps and suggestions are given for each resort in this chapter. If you don’t like the particular room you’ve been assigned, do as you would with any hotel and politely ask for another.

Room Occupancy —All resorts have rooms that hold at least four guests, plus one child under 3 in a crib. Port Orleans Riverside (Alligator Bayou) rooms allow up to five guests with an optional trundle bed for a child. Many of the deluxe resorts have a day bed. Fort Wilderness Cabins, All-Star Music family suites, and Art of Animation suites allow up to six. Treehouse Villas at Saratoga Springs and the two-bedroom villas in Disney’s Deluxe Villa Resorts allow up to nine, and Grand Villas allow up to 12. There is an extra charge of $2–$25 per adult for more than two adults in a single room, except at Disney’s Deluxe Villa Resorts.

Amenities—All rooms have the basics: television with remote control, phone, drawers, clothing rod with hangers, hair dryer, refrigerator, small table, and chairs, as well as simple toiletries. Tip: If your room doesn’t have a coffeemaker, clock radio, or iron/ironing board, request it from housekeeping.

Check-In Time—Check-in time is 3:00 pm or 4:00 pm (varies by resort), although rooms may be available earlier (inquire upon your arrival). You can also check-in online at My Disney Experience within 60 days of your arrival! If you arrive early and your room is not ready, you can register, leave your luggage, and go play in the parks while your room is being prepared. Tip: You can request a voice or text message be sent to your cell phone —ask about this when you check-in!

Check-Out Time—Check-out time is 11:00 am. If you need to check out an hour or two later (up to 1:00 pm), ask the Front Desk any time after check-in. If the resort isn’t busy, they may grant your request at no extra cost. Extended check-out may also be available for an extra fee. You can also leave your bags with Bell Services and go play in the parks.

Childcare—Children’s childcare “clubs” for ages 3–12 are available in several of the deluxe resorts (refer to the chart on page 29). In-room sitting is also available. Fees apply to all childcare. See page 284 for details and opinions on childcare.

Concierge—Not to be confused with Lobby Concierge (see page 35), all of the deluxe resorts offer concierge services with extra perks like a continental breakfast, afternoon snacks, and planning services. Concierge services are associated with certain rooms (often on the higher floors) that come at a higher rate. Also known as Club Level service.

Convention Centers—Several resort hotels are popular among convention-goers due to their excellent facilities, including the BoardWalk, Contemporary, Coronado Springs, Grand Floridian, Swan, Dolphin, and Yacht Club. For more details on convention facilities, call 407-828-3200. Business Centers are available at each of the above resorts.

Data Services (Internet)—All Disney resorts have free wi-fi available in guest rooms and some public areas. Fort Wilderness has free wired Internet access. If you need technical support, call 407-827-2732 or 407-938-4357. The front desk will also receive and send your faxes for a fee.