Disney Cruise Line and Its Ports of Call LIVE! Guidebook

PassPorter's Disney Cruise Line LIVE! Guidebook
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Tipping and Feedback

Tipping and Feedback

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Tipping is your way of thanking the crew for their fine service. Here are Disney’s recommended gratuities for each guest, regardless of age (our recommendations in parentheses):

Crew Member/Service Per Night 3-Night 4-Night 5-Night 7-Night 10-Night
Dining Room Server $4 $12 $16 $20 $28 $40
Dining Room Asst. Server $3 $9 $12 $15 $21 $30
Dining Room Head Server $1 $3 $4 $5 $7 $10
Stateroom Host/Hostess $4 $12 $16 $20 $28 $40
Palo/Remy Server Your discretion (drinks are auto-tipped, food—base on value of meal ashore)
Beverage Service/Spa 15%/18% added automatically to bill (10%-18% if not added)
Room Service Your discretion (usually $1 to $2/person)
Kids’ Counselors Not expected (but do reward good service)
Shore Excursion Tour Guide Optional ($1 to $2/person)
Baggage Porters (at terminal) ($1 to $2/bag)

Need help calculating your tips? PassPorter's Trip Planner has an interactive worksheet that does the calculations for you! See http://www.passporter.com

Disney’s tipping guidelines are not etched in stone. Exceptional service deserves an exceptional tip, and substandard service should earn a lesser reward. But don’t save all your compliments for cruise end—people thrive on appreciation.

Disney Cruise Line uses an “auto pre-paid gratuities” system. If you have not pre-paid gratuities prior to the cruise, the standard recommended gratuities for dining room staff and stateroom host/hostess (above) will be automatically charged to your stateroom account (a letter will be given to you at check-in, explaining the charges). The final gratuity is still up to you, just visit Guest Services on deck 3 to make adjustments. Tip: You can prepay your gratuities up to three days before you leave home at the Disney Cruise Line web site!

Tipping is a form of feedback for services received, but you can give additional feedback on your experience. Neither we nor Disney Cruise Line would be where we are today without your feedback. For instance, did you know that those obstructed-view category 7 staterooms we mentioned on page 143 were reclassified (and reduced in price) based on cruiser feedback? And even with PassPorter, our depth of detail is a direct reader request.

The night before you disembark, a questionnaire is placed in your stateroom. Fill it out and deposit it in the collection boxes at breakfast or on the gangway. If you had problems, there is a small section to describe what happened—if you need to communicate more, read on.

To send detailed comments (complaints or compliments) to Disney once you return home, write a letter and mail it to: DCL Guest Communications, P.O. Box 10238, Lake Buena Vista, FL 32830. You can also send e-mail to dcl.guest.communications@disneycruise.com or visit https://disneycruise.disney.go.com/contact-us. Disney is typically very responsive to guest feedback, and you should hear back from them within six weeks.

Contacting us at PassPorter Travel Press is even easier. E-mail support@passporter.com or send a letter to P.O. Box 3880, Ann Arbor, MI 48106. We also recommend you visit http://www.passporter.com/register.asp to register your print copy, which is another perfect opportunity to tell us what you think. When you register, you get book updates and immediate access to coupons good for discounts on future PassPorters and accessories!

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Top Photo Slice: Questionnaire on the bed (in the towel animal's mouth) on the last night of our cruise (℗ 53524) Photo contributed by © Jennifer Marx


      You are viewing page 568, which is section 17 of chapter 11 of PassPorter's Disney Cruise Line guidebook.
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