Yacht Club Concierge
We stayed at the Yacht Club concierge
level in early January 2000. We received an AP rate for
the room ($310/night + tax), which is what tempted us to
try it. The concierge level was a new experience for us.
We go to WDW so often for research for the PassPorter
Walt Disney World travel guide that we're usually more
concerned with value than luxury. But, in the spirit of
research, we thought we should try a concierge room, too!
Since this was our first experience in the Yacht Club
concierge level, we had plenty of first-time questions.
To the right are the questions we had beforehand (based
on everything we'd read about the concierge level) and
the answers we discovered. We thought we'd share our
experiences with you in the event you or someone you know
is thinking of staying here.
PassPorter Travel Press, an imprint
of MediaMarx, Inc.
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||Questions and Answers
Q: What extra amenities do we get for our extra
$150/night charge for concierge?
A: According to the two online sources we checked before
Deb's AllEarsNet site and Disney's official site, we learned that we should receive the
following extra amenities and services:
- Private check-in and check-out
- Private key access to fifth floor
- Concierge desks for information and help making plans
- Lounge with snacks in the morning, afternoon, and
- Robes to wear in the room and around the hotel (i.e.,
- Television speaker in the sink area
- Hair dryer
- Makeup mirror
- Deluxe turndown service
Q: What is involved in private check-in (and
A: Upon our arrival at the Yacht Club registration desk,
we informed the cast member that we were checking in and
gave her our information. When she saw that we were had a
concierge room, she placed a call to the concierge desk
and asked someone to come down and meet us. While we
waited, she took our payment information and gave us our
room/charge cards and the various resort maps and Disney
literature you normally get. At this point, a woman came
up to us and introduced herself as being a member of the
concierge desk. Together we walked to the elevator and
she instructed us on how to use our room card to access
the fifth floor (slide it in the slot then press the
floor button). Once on the fifth floor, she gave
introduced us to the other concierge staff and gave us a
grand tour (i.e., showed us the lounge and ice machine
room), and then took us to our room. She informed us that
the concierge level was called the "Regatta
Club" (appropriate name). We appreciated the
personal service, though we did feel a little
self-conscious about such special treatment -- whether
that was our own inhibitions getting in the way or the
way we were treated, we're not sure. We have certainly
received royal treatment from other Disney cast members
and never felt self-conscious. We also got the impression
that "private check-ins" usually take place up
on the fifth floor, seated at one of the concierge desks.
This feeling was reinforced when the cast member who
brought us up returned to our room a few minutes after
her tour to give us a folder she had forgotten earlier.
Inside was a set of Disney guidemaps, brochures, and
resort information, along with a welcome letter and a
copy of the registration/payment sheet. The only problem
is that the welcome letter was addressed to someone else
and the registration sheet showed another family's
registration and payment, including their address! Oops!
Either this had been someone else's folder and they were
recycling it, or the cast member made a mistake when
Q: Is there anything really special about a
concierge room and its amenities?
A: We stayed in room 5171, which had a king-size bed and
a lagoon view -- it was also very close to the elevators.
The room itself seemed to be about the same size as any
other Yacht Club room, A peek into the sink area revealed
the television speaker, hair dryer, and makeup mirror, as
we expected. We had no interest in these items, nor did
they seem terribly impressive to us, but we're sure they
come in handy for some families. A further search of the
room revealed little else special... and no robes! We
first assumed that robes were no longer being included in
the rooms, but we inquired about this later and it
appears that the housekeeping staff simply forgot to put
them in the room. We also noticed that one of the doors
on our armoire was broken and would not close without
special effort. Other than that, everything in the room
appeared to be in good working order. Our room had a
medium-sized armoire with a TV and mini-bar inside and
dry goods for purchase placed on top, a set of drawers,
two nightstands, a small table with two chairs, an
armchair, a large balcony with patio furniture, very
small bathroom, double sinks, hair dryer, makeup mirror,
and toiletries (soap, shampoo, and toothpaste).
Q: How are the robes?
A: Our robes were delivered by someone from housekeeping
soon after we notified the concierge desk that they were
missing from our room. We got two robes, both the same
(one size fits all). They were thick, white terry robes
with a gold Yacht Club/Beach Club logo embroidered on
them. The sleeves were short, only come down to Dave's
elbows and Jennifer's forearms. The length was also
short, coming down to Dave's knees and Jennifer's calves.
Nonetheless, they were quite comfortable and it was nice
to slip into them when relaxing or before bed. We did not
ask if they had children's robes, though it is likely
that the do since they also do at the Grand Floridian.
Naturally, guests aren't allowed to take the robes home
with them, though we did notice there were some robes for
sale in the gift shop if you became really attached.
Q: How is the lounge? What snacks were available
and at what times?
A: The lounge, which is located right off area that
houses the concierge desks, is about the size of two
standard hotel rooms. It has a very "clubby"
feel and sports several couches and chairs, plus a very
large armoire with a TV. Movies are shown on the TV in
the afternoons; otherwise the armoire doors are closed
and locked. Double doors lead to a large deck, which is a
nice place to go if you want some privacy. Snacks and
drinks are set up in an alcove of the room. Here are the
"Regatta Club Lounge Hours," which were
presented to us on a card during our grand tour:
Continental Breakfast - 7:00 am - 10:00 am
Mid-Day Snacks - 11:30 am - 4:00 pm
Wine & Cheese - 5:00 pm - 7:00 pm
Cordials & Desserts - 7:30 pm - 10:00 pm
We expected very light snacks, but were pleasantly
surprised by the generous portions and variety of foods.
Breakfast was the most basic, with pastries, bagels, lox,
juice, and coffee. Mid-day snacks were things like
popcorn, pretzels, nuts, cookies, lemonade, and ice tea.
Wine & cheese were just that -- several cheeses,
crackers, and wines, plus a variety of hors d'oeuvres and
some surprisingly large, thick sandwiches on foccacia
bread. Cordials and desserts were basic cordials like
Kahlua, Frangelico, and amaretto (they even had cognac),
plus a variety of small desserts like brownies, cake,
petit fours, and custard in pastry shells topped with
fruit. We were also informed during our tour that soft
drinks were available on request. Additionally, guests
are allowed to take food back to their rooms to eat --
you don't have to stay in the lounge at all. All in all,
we were very pleased with the lounge and its offerings,
and this was the one place we felt truly
Q: How helpful is the concierge desk?
A: There are two concierge desks, both located right by
the elevators. We stopped at the concierge desk several
times to ask questions or request their assistance in
making reservations. Each time they were cordial and
helpful. When we needed priority seating for Flying Fish
Cafe, they called over for us and were able to get us in
at our preferred time even though no priority seatings
were available for that specific time. The desks were
staffed during the day only. We found their presence to
be a mixed blessing. They were helpful when needed, but
that wasn't often for us since we're WDW veterans -- we
had to think hard to come up with things to ask them,
which we did to evaluate their services. The ready
available of the concierge desk encouraged us to make
more requests than we would have of Guest Services, even
though concierge admitted that the folks downstairs at
Guest Services could do the same things for us. On the
down side, we had the sense of being "watched"
as we came and went by the concierge staff as their desks
face the elevators. This was uncomfortable at times, but
mostly only for Jennifer who is a private person.
Q: Is there anything else special about
A: Turndown service is automatic, whereas guests staying
in non-concierge rooms need to request it specifically
from housekeeping if they want it. (Turndown service is
when housekeeping visits your room in the evenings,
turning down your blanket/sheets and placing a chocolate
and card with an "magical" quote on your bed.)
The balconies on the fifth floor also appear to be a bit
bigger than the other floors.
Q: Was it worth the extra price?
A: The answer to this question depends entirely on the
person asking it. If you appreciate personal service and
access to exclusive areas and services, you will probably
enjoy concierge service as well. If you're looking for a
particularly magical, special experience and are hoping
to get it by spending the extra for concierge, you can
probably get it without the additional expense. The
concierge desk offers the same general service as the
Guest Services desk at every resort, turndown service is
available to all guests at the Yacht Club (as well as
some other deluxe resorts), and Disney always treats
guests like royalty. We certainly enjoyed our experience,
but it is unlikely we'll stay at the concierge level
again unless we're celebrating something extraordinary or
we discover a rare deal.
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