The PassPorter.com
Satisfaction Guarantee

It is very important to us that you enjoy your books and gear purchased from PassPorter.com. If you find them lacking for any reason, we will gladly refund your purchase price.

Our Returns Policy

Within 30 days of receipt of your order, you may return any of the following items for a full refund of the cost of your products (excluding shipping):

• any book in its original condition
• any merchandise in new condition including original packaging and accessories

Please note that we can process returns and refunds only for items purchased directly from PassPorter Travel Press. If you purchased a book from another source, please consult their returns policies:

• Amazon.com Returns
• BarnesAndNoble.com Returns
• Borders.com Returns
• eBags.com Returns

You can also cancel unshipped items. To cancel, please first call us at toll-free 877-929-3273. If you are unable to speak to a representative, please then e-mail orders@passporter.com. 

1. Locate your packing slip and indicate the reason for the return on it. If you do not have your packing slip, please indicate your name, the item purchased, and your purchase price on a separate piece of paper.

2. Re-pack the item with the packing slip in its original shipping carton (if available). Please ensure the item is packed securely to avoid damage in transit.

3. Send the package back to us at the address below. For your protection, we recommend you use Insured Parcel Post for shipment.

PassPorter Travel Press
P.O. Box 3880
Ann Arbor, MI 48106

4. We will credit your account (if you paid with a credit card) or issue a check (if you paid with a check or money order) to you upon receipt of your item. We will notify you via e-mail of your refund once we have received and processed the returned item. Please note that we can refund shipping costs only if the return is a result of our error.

If you have any problems with your order, please don't hesitate to contact us:

E-mail: orders@passporter.com
Toll-Free Phone: 1-877-929-3273
Office Phone: 1-734-332-7801
Fax: 1-734-332-7806

We encourage your feedback and suggestions! Please take our shopping survey to help us improve our store.