November 2, 2006 * Issue 6.42 |
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In
This Newsletter
From the Authors:
Treat and Treat!
Travel Feature:
Adventures by Disney: Viva Italia! (Part 2)
Disney Feature: Being
the Ideal Guest
Updates: What's
New and Changed
Tips:
Pass On PassPockets, Pictures Past, Different Day, Different Color
Captain's Corner: Dannmoll X1
Q&A: What
is the best way to get to Port Canaveral?
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Updates:
What's
New and Changed
Here are a few items of relevant news:
November 10 - 13, 2006 is apparently the weekend to
be at Walt Disney World. This "Event Lovers" weekend includes ABC Super Soap
Weekend at the Disney MGM Studios, the Festival of the Masters at
Downtown Disney, the final weekend of Epcot's Food & Wine Festival, the
first Mickey's Very Merry Christmas Party at the Magic Kingdom and the
unveiling of The Osborne Family's Spectacle of Dancing Lights at the
Disney MGM Studios. (Apparently if you want to avoid crowds, Animal Kingdom is
the place to be!)
Finding Nemo - The Musical at Disney's Animal Kingdom will have "soft"
openings (meaning the show times will not be advertised in any of the park maps,
time guides or on the tip boards) from November 5 - 18. Beginning on November
19, show times will be available in the time guides. Are you one of the lucky
ones to catch it? Let us know what you think at
news@passporter.com.
The Disney Cruise Line has released
2008 sea-only itineraries for January through April 2008. There's no great news
(we'll probably have to wait until spring to learn if there will be special
itineraries for summer 2008), but if you've been waiting to book your spring
2008 cruise, now's your chance.
Our thanks to AllEarsNet.com
from which we get some of our news leads.
>Things To Do: Hear some news?
Send it to us at
news@passporter.com
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Disney
Tips:
From Fellow Readers
Our readers deliver a wealth of information! Here
are the winners in this month's tip contest:
PASS ON PASSPOCKETS
"Definitely fill in the different sections of the PassPockets in your
PassPorter. After our last trip, we did this and included what we loved, hated,
and missed. So now with our 7-year-old son going back to Disney with his
grandparents, I gave them our PassPorter so they can see what he liked and what
he was upset about missing. I also ordered a new one for this coming year and
will fill it in with what he wants to make sure he does this time."
-- contributed by Amy T. (ath334@...)
PICTURES PAST
"We, like most parents of young girls, took pictures of every princess and
character encounter on our first trip to Disney (3 years ago). This time, we
printed out all our favorite characters' pictures, I packed them up in a plastic
baggie with a thin, black sharpie marker and kept them in our backpack. Each
time we stopped to get an autograph, I took out the picture from last time and
had the characters autograph their photos with our children instead of a plain
page in a book. The characters all commented on how much the girls had grown
since the last time they saw them. It made my children feel like the princesses
and others really remembered them. And It is great for scrapbooking!" -- contributed
by Heather D.
DIFFERENT DAY, DIFFERENT COLOR
"Use a different colored pen or marker each day of your vacation for
character autographs. It makes your book/t-shirt/hat more colorful and easier to
see which characters you visited which days during your vacation." -- contributed by
Teresa W.
>Notes: Send
us your tips ! You may see them in this newsletter and win a copy of
PassPorter!
Want more Disney tips? For
Walt Disney World fans, we've collected 500 of the best tips submitted
by readers over the past six years. All have been edited for accuracy and
categorized. For details, visit the PassPorter
Disney 500 info page or the PassPorter store. For Disney Cruise Line
fans, we have an e-book with 250 cruiser tips, as well as a special cruise
line comparison section and seven customized packing lists. For information,
visit the Disney
Cruise Clues info page.
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Captain's
Corner:
Treasure Hunting Game
Play our fun and quirky treasure hunting game, hosted
by Captain Jack Skatt from our new book, "PassPorter's
Treasure Hunts at Walt Disney World."
The Captain makes a study of the delightful details
-- sometimes hidden, sometimes in plain sight but often overlooked -- at
Walt Disney World and aboard the Disney Cruise Line. Using notes from his
journals, he will lead you to this "treasure" at Disney with clues, questions,
photos, or riddles. Your challenge is to discover the answer by searching
your memory, visiting Disney, or even just looking really hard on the Internet.
If you think you've found the answer, e-mail it to jackskatt@passporter.com
-- the first person to correctly submit the FULL answer will receive a
free PassPorter enamel pin or PassPorter name badge pin.
Here is this week's journal entry:
"Halloween is over, but I certainly enjoyed the party at the Magic Kingdom.
I saw many young boys in Buzz Lightyear costumes and I got the hankering to take a space ranger spin at my friend Buzz's house.
I rode the space cruisers many times. As I waited to board for the 38th time, I noticed a fascinating map (I love maps!) indicating
sectors and planets. I was intrigued to see the planet Dannmoll X1, of which I've heard tales of great glory from Buzz.
Next time I see Buzzy Boy, I'll have to impress him with my knowledge of this little-known planet and brag about how I know that
it is located in sector... (rest of text obscured by crystolic fusion crystals)"
In what sector is the planet Dannmoll X1
?
Send your full answer to jackskatt@passporter.com
-- the winner will be notified by e-mail and announced in the next newsletter,
along with the correct answer!
Congratulations to Emily Maas who was the winner
of last week's treasure hunt game! Emily correctly identified the hotel that
Jack and Leota stayed at as The Hollywood Tower Hotel. To view the original clues, see
last
week' s newsletter.
If you enjoy treasure
hunts, we've got an entire book with over 100 distinct treasure hunts and
over 1500 questions, complete with clues and contributions from Captain
Skatt. The new "PassPorter's Treasure Hunts at Walt Disney World" book
is now available! You can order the book today at http://www.passporterstore.com.
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Q
& A:
With Jennifer and Dave
Disney_Addict asks: "This
is our first Disney cruise and I am not sure how transportation to and from the
port works. We booked our own airfare and arrive in Orlando about 9:40AM the day
of the cruise. If we book Disney's transportation, am I correct in that they
take care of our luggage? If we do a town car, do we take our luggage with us,
or do the Disney Cruise Line people we always see in the airport take care of
it? Also, will we miss important information if we don't ride the Disney bus?
Which option would be best for us?"
Dave & Jennifer answer: "If
you use Disney transportation they will collect and transport your luggage. If
you use anyone else, you'll have to claim your own luggage at the airport
carousel. Part of this is a security measure. As with the airlines, if you're
not on the bus (or plane), they won't transport the luggage - they check bus
passenger attendance and act accordingly.
You won't miss any critical information. While they do run a video on the bus,
it's function is to build anticipation, not pass-on important info.
For a party of three a towncar is a very nice way to go, and even nicer since
it's cost-competitive with the bus. DCL makes the bus transportation pretty
painless, too. While you may wait a little while for the bus to fill, it is
rarely ever a long wait."Have a question? Post it at http://www.passporterboards.com
-- and if you're lucky, you may find that folks have already asked and
answered the same question that's on your mind!
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Future
Newsletters:
Want
To See Your Name in Print?
PassPorter News is now published
weekly, and this means we need more articles than ever! We're on the lookout
for guest columnists who want to contribute articles to this newsletter.
No professional writing experience is necessary, just a desire to share
your experience with others! Not only is this a great way to give something
back to the PassPorter community, but you get to see your name in "print"
and receive a $25 gift certificate for use at
www.passporter.com.
For details and our article submission guidelines,
please e-mail news@passporter.com.
Articles about Disney and general travel are welcomed!
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From
the Authors: Treat and Treat!
Hi, {{user("firstname")}}!
We haven't brought our pumpkins in off the
front porch, but Halloween has definitely passed (the snow cascading past our
windows makes the fact that much more obvious). That means, no more tricks, only
treats!
Treat #1: New Books Are In--Last week we told you
PassPorter Walt Disney
World 2007 edition was expected to arrive earlier than expected, and we thought we would start shipping pre-orders as early as the week of November 6.
Well, we were wrong. The books arrived even EARLIER! All pre-orders of the
spiral edition and deluxe starter kit have already been shipped, and pre-orders
for the deluxe refill kit will start shipping tomorrow (Friday). By the middle of next week, newly-received orders should be shipping by the next business day. If
you've been waiting to order your 2007 edition until you were sure we had them
in hand, now's the time to place that order at
http://www.passporterstore.com/store/2007.aspx (don't forget your 20% newsletter subsriber coupon at the bottom of your e-mail newsletter).
Treat
#2: Disneyland Meet--We have a PassPorter Meet coming up for our Disneyland friends! We'll be heading out to Disneyland on November
4 for over a week of research for the next edition of PassPorter's Disneyland
Resort and Southern California Attractions. While there we'll be participating
in MousePlanet's
MouseAdventure on November 5, and we've scheduled a
PassPorter Meet for the following Saturday, November 11 in Disneyland's New
Orleans Square. If you can, please do drop by!
Treat #3: MouseFest--
MouseFest just keeps getting bigger and
better. New communities and attendees are being added to the list all the time -
nearly 1700 attendees have now registered! If you'll be on the December 3
sailing of the Disney Wonder and/or at Walt Disney World between December 7 and
11 please visit MouseFest.org to check
out all the great events (nearly all are free), and to register to receive the
MouseFest newsletter. See you there!
PassPorter Public Appearance Calendar
Here's an update on where you can see/hear/meet PassPorter's
authors in the upcoming months:
Coming soon:
11/11/2006
1:00 PM
PassPorter Meet at
Disneyland Park with Jennifer, Dave, and Alexander Marx
(this is NOT
a blockout date for Deluxe AP holders, but is blocked out for SoCal AP holders)
Place: Fountain near Haunted Mansion
Join us to check out the new Pirates of the Caribbean attraction, Haunted
Mansion Holiday, and anything else we feel like doing together. We'll have our
brand new "PassPorter Pal" cloisonne pins to give to anyone who attends our
meet!
Note: If you are a SoCal AP holder but still want to get together with us, we'll
be in the park on Sunday, November 12, too. Just e-mail us (jenniferanddave@passporter.com)
and we'll set up a time and place to meet.
12/3 - 12/11/2006
MouseFest 2006
See the MouseFest
web site for the full schedule
http://www.mousefest.org
Appearing:
Jennifer, Dave and Alexander Marx, Deb Wills
Be sure to bring
your books for autographing
Books will also be
available for sale at the MegaMouseMeet, Saturday 12/9, at 1:00 pm. |
In this issue of the newsletter Dotti Saroufim
continues her three-part report on her Adventures by Disney tour of Italy,
and Brad Randall reports on what Disney cast members think makes an
ideal guest. Enjoy!Jennifer
and Dave PassPorter Authors and Publishers
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Did
You Know?
Great
Cruise Rates are available at MouseEarVacations.com!
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Travel
Feature:
Adventures by Disney: Viva Italia! by
Dotti Saroufim, Guest Contributor and member of the
MouseEarVacations.com team
[Note: Adventures by Disney is Disney's new guided vacation travel organization,
currently offering a dozen different tours in North and Central America, and
Europe. To learn more, visit
http://www.adventuresbydisney.com or contact your Disney Specialist travel agent. -
Ed.]
Day Five: Tuscan
Holiday
Our Daily Viva for today
says that breakfast will be served at 7:30 a.m.,
that we'd be leaving for our pasta making class and lunch at Castello Vicchiomaggio at 8:45 a.m., and our word of the day is “pasta.” I'm Italian -- that's my word of
the day every day. That may be why I look like I do...
Castello Vicchiomaggio is
located not far from Florence, and has been producing wine for centuries. It's
situated on top of a hill overlooking the Greve Valley, affording beautiful
views of the surrounding countryside. The castle itself houses wine cellars,
which extend under the castle, and also guest rooms, dining areas and meeting
rooms. Our pasta making class was set up in one of the private dining rooms, and
our teacher, a feisty little woman of Italian and Scottish descent with lots of
energy and a wonderful sense of humor, easily got us all in the pasta-making
mood. In our aprons and hairnets, covered in flour and eggs, we truly were a
sight to behold. I do have to admit, however, that we were much more interested
in lunch once we found out that we really didn't have to eat what we created in
the class!
Lunch
consisted of three types of pasta and a salad, followed by very tasty biscotti
and a wonderful dessert wine. We were then treated to a guided tour of the wine
cellars and were free to explore the grounds for a bit before boarding the bus
for our trip to Siena.
Upon arrival in Siena, we
were met by our local guide, Nicoletta, who was prompted to tell us about the
rivalry between Siena and Florence, and why we should never mention the name
Florence in her presence. Nicoletta was a very informative, humorous, and
passionate guide, and to have someone lead this tour that actually lives, works
in, and loves her hometown, made it immensely enjoyable.
In Siena, we toured the
Piazza del Campo, where the famous Palio, a bareback horse race first recorded
in 1283, is held twice each summer. Jockeys from each of Siena's contrade
(neighborhoods) compete for this highest honor, with festivals that last for
weeks afterwards. A visit to one of the contrade museums, and a video of the
actual race, made this event much more imaginable. Our visit to
Siena also included a wine
tasting at the Grand Hotel Continental, which included a nice assortment of
appetizers -- likely provided so that we could navigate back to the bus later in
the day. Dinner was on our own that night, and Tony and I opted for a pizza at
one of the cafes lining the piazza. Heading back on the motor coach, we watched
"Roman Holiday,” an old favorite of mine with Gregory Peck and Audrey Hepburn,
and were able to relive some of our own Roman holiday!
Day Six: Romance and Renaissance
Another early start, today
to board the motor coach to Florence. On the way, we made a
surprise stop at what Walt Disney World would call a "Kodak Picture Spot," but
what Adventures by Disney has given over to Hewlett Packard, based on the "HP
Photo Tips" on the back of the Daily Viva. The view from this area of Ponte
Vecchio, the Arno, and Florence in the
distance was just magnificent!
We arrived in Florence and
made the long (but scenic!) trek from the motor coach parking area to the actual
city. Elena was our local guide, and again with headphones and lanyards
attached, we covered a lot of space in a little bit of time. One highlight was
the Piazza della Signoria, where Michelangelo's David stood until 1873, and
where a copy now resides. Another highlight, of course, was seeing the real
thing in the Galleria dell' Accademia! The Duomo, Europe's fourth largest church and one of
Florence's oldest buildings (and the tallest),
was even more magnificent than how I imagined it to be.
After a nice lunch of pizza
and lasagna with two of our, by now, quite good friends, we explored the city's
shopping areas -- the leather is quite beautiful, and the silk scarves are
stunning -- but my most exciting find was the Disney Store, where I bought a
Firenze sweatshirt and T-shirt! And with this group of travelers, you know that
this purchase was a big hit on the way back! At the straw market, we kept
running into others from our group at every turn ("Hey! I know you!") and many
of us brought multiple shopping bags back with us.
We boarded the motor coach
for our last night at the Borgo, and watched the remainder of "Roman Holiday" on
the way back. Our dinner on this final night was a "Tuscan BBQ" and we all
agreed to bring our collective bottles of wine and Limoncello to share -- and
share we did! It's probably a good thing that we took up most of the rooms at
this beautiful hotel because sitting on the outside patio of the restaurant, we
weren't the quietest of guests...
(Read the final installment of Dotti
and Tony's adventures in Italy in the next issue of PassPorter News!)
About the Author:
Dotti
Saroufim is a
CruisingCo.com/MouseEarVacations.com
travel agent. She recently returned from Epcot's Food and Wine Festival and is
looking forward to meeting some of you on land or at sea in December for
MouseFest 2006.
-
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Did you enjoy this article?
Have questions? E-mail us at news@passporter.com or visit http://www.passporterboards.com
to discuss your travel plans.
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Disney Feature:
Being the Ideal Guest by
Brad Randall, Guest Contributor
Perfection. Isn't that what
we truly want when we plan a vacation? After all of the preparation and expense,
we want our experience - our hotel, dining, and all of our entertainment - to be
the best that they can be! Sure, things can and do go wrong, but we aim high. In
fact, that desire for excellence is one reason so many of us return to
Disney theme parks again and again -- we know that, on the whole, the Walt Disney
Company sets high standards and delivers a quality experience for our vacation
dollar.
On our last vacation to
Walt Disney World, one less-than-perfect moment wasn't the fault of Disney or a
lack of planning, but rather had to do with another guest, who rudely tried to
elbow his way to the front of a check-in line at the Sci-Fi Dine-In Theatre.
This got me to thinking about the "role" of the guest: How do guests add to or
detract from the whole vacation experience? What makes an ideal guest? And
(gulp!) am I an ideal guest?
To find out, there could be
no better source than those fine people who have been there, done that, and wear
the nametag: cast members! Let me admit from the start that I am not a Disney
employee and have never worked at a theme park. I have, however, been fortunate
enough to make the acquaintance of many current and former cast members (and
employees of other non-Disney theme parks), both in person and online, and I
really admire and respect the work they do. I've also come to learn that the
ones who have been at it for any length of time have seen it all -- good, bad,
and ugly -- and most have formed strong opinions about what makes a good guest.
(Thanks especially to the regulars at
www.StupidGuestTricks.com for their suggestions!)
Here are just a few tips
I've gleaned from their experience:
An ideal guest is
considerate. This seems basic, but
cast members say that common courtesy will take you a long way towards becoming
an ideal guest! This means, of course, thinking about how your actions affect
others, and treating other guests and cast members with respect. It's the simple
things -- waiting patiently in line (unlike the guest at the Sci-Fi Dine-In
Theatre), or following instructions (like "move all the way across the theater,
filling in all available seats" rather than stopping in the middle and making
people climb over you) -- that can make life easier on everybody. Of course
"vacation stress" can get to any of us, especially when things start going
wrong, but in those situations an ideal guest tries to keep his or her focus on
calmly solving the problem rather than berating other guests or cast members.
An ideal guest respects
the rules. Courtesy is high on the
list of priorities that cast members themselves follow, but it is not the
highest item -- safety is! Unfortunately, many guests seem to think that vacation
time means complete freedom from any restrictions, and that is not the case.
There are laws and regulations that must be followed, most involving safety, and
a vital part of cast members' jobs is making sure those rules are enforced. When
workers have to tell guests not to climb on walls, or to refrain from jumping
over ropes or chains, or to smoke in designated areas, or that the guest's
precious munchkin is not tall enough to ride a certain attraction, they are not
doing so to be mean or to persecute anyone, but to protect the guest and others.
Cast members who operate
attractions with height restrictions encounter parents every day who try to beg,
plead or cajole the cast member into letting their too-short child ride. These
parents either don't realize -- or don't care -- that the restrictions are safety
matters, and that they are putting their child at risk of injury if he or she
rides. (Stories are numerous, too, of parents who try to dodge the rules by
making their child "taller," stuffing the child's shoes with things such as
tissue, toys, and in one notorious instance, ice cream bars -- quick, measure him
before they melt!) An ideal guest respects the rules -- and the people enforcing
them.
Which leads to the next
tip...
An ideal guest who is a
parent... is still a parent. Too often,
cast members observe parents who think that they are on a vacation from
responsibility for their children. Stories abound of parents letting their kids
engage in unsafe or disruptive behavior: climbing walls, standing up on trains,
making noise during attractions. Others seem to think cast members are
babysitters, and will leave their very young children unattended. Once, in
Disney's Animal Kingdom, a worker who was rearranging strollers outside the
Pocahontas show found a sleeping infant -- the baby's parents had parked her in
her stroller and gone in to watch the show!
Most of us parents realize
that we should keep closer watch on our kids while on vacation, not less
-- but this is another way some guests can be less than ideal.
An ideal guest goes with
the flow. Sure, we aim for a perfect
vacation, but the real world does intrude from time to time, even on Disney
property. Illness, crowded parks, bad weather, ride closures, lost luggage ... all
of these and more can put a dent in an otherwise nice day. One way to minimize
disruption, as well-informed PassPorter readers already know, is to plan ahead:
bring rain ponchos, medications, research the anticipated crowds and weather.
But still things will pop up that you just can't plan for.
A "go with the flow"
attitude will carry the ideal guest a long way -- things go wrong, now how can we
have fun anyway? Cast members who work in Walt Disney World's water parks say
that they get a chuckle every time one of Florida's regular afternoon rain
showers occurs, because many of the guests will squeal in surprise and leave the
pool to find shelter. That's understandable if there's lightning around, of
course, but in that case Disney would be getting you out of the water
themselves. If it's just rain, well, you're already wet, right? Why not stay in?
Speaking of rain, many savvy local guests have learned that those brief showers
have a way of clearing out the parks, so they'll make a point to go when
it's raining so they can enjoy the shorter lines! The ideal guest takes that
same attitude and enjoys him or herself no matter what the circumstances.
An ideal guest is
informed. Cast members marvel at
people who pay thousands of dollars to vacation at a Disney resort but who
apparently don't know what to expect when they get there. One Epcot worker
recently reported meeting a couple from Italy who rode Spaceship Earth and then
asked how to get back to the monorail -- not realizing how much more there is to
the park! While you can enjoy any of Disney's theme parks without much planning,
vacations work much better when you know what to expect. (I must confess, on my
first vacation of any length to Walt Disney World, I wasn't too informed, either
-- but hey, it was my honeymoon. I had other things on my mind!)
Similarly, visitors
sometimes display frustration when an attraction is down for rehab ("I traveled
2000 miles just to ride _______!" is an oft-heard complaint). As savvy
PassPorter News readers already know, there is abundant information available
online, including data on the parks themselves and long-term ride closures.
There are also posted signs that give updates at the parks, and cast members
themselves are a great source of information. There is no need for anyone to
visit a Disney park uninformed.
An ideal guest asks
questions. This may seem to
contradict the previous suggestion, but not really. If you aren't sure of
something, don't be afraid to ask -- cast members are there to help!
Of course, the previous "be
informed" hint might save you some embarrassment. Some cast members enjoy
exchanging amongst themselves funny questions they've been asked: "What time is
the 3 o'clock parade?" is a perennial favorite. (Pity the poor soul at Epcot who
actually asked, apparently referring to Spaceship Earth, "What time do they roll
the big ball out?") But fear not, cast members also recognize that we're on
vacation and our brains sometimes shut off, so don't spend time in frustration
when you need information. Instead, allow yourself the luxury of experiencing
that famous Disney service and ask for help.
An ideal guest gives
feedback. Most cast members really
want to make your trip special, so it helps them to know how they are doing,
both good and bad. Guests are often quick to complain when something isn't
perfect, but sadly, not many pass out compliments.
I've always taken notes on
my trips, but last year I began recording when a cast member went out of their
way to add "magic" to our trip. When I returned home I wrote a brief letter to
Guest Services at Walt Disney World, listing for each instance the time,
location, the first name of the cast member, and a brief description of the
incident. A few days later my wife received a phone call from Guest Services
thanking us for the letter, and letting her know that the people named -- and
their supervisors -- were being notified of the compliment. That was very
satisfying, and a great way to repay some special cast members for their
kindness.
You can write Walt Disney
World Guest Services at PO Box 10,000, Lake Buena Vista,
FL 32830. The Disneyland address is PO Box
3232, Anaheim, CA 92803-3232. You can also stop by
any Guest Services desk to leave comments.
Finally,
an ideal guest is a kid or kid at
heart. Disney parks are special for
children, to be sure, but cast members also love interacting with grown-ups who
get caught up in the "magic." Recently on a Disney online discussion board, cast
members who "work with" the Disney characters were asked what they thought of
adults who wanted to meet, pose with, or hug the characters. The response
was unanimous; they'd much rather have adults who are excited to see the
character than have them grump around and act like they're above it all.
Disney parks are great
places to relax and have fun, and you miss out on a lot of magic if you act too
cool to enjoy it. So go ahead, be a kid; laugh, smile, skip, give a character a
hug. You're miles from home, so who's going to know? To this day, one of my
favorite memories is when I was walking alone in a hallway onboard the Disney
Wonder cruise ship and had a chance encounter with the Big Cheese himself. For
one glorious minute, I had Mickey Mouse -- to me, the real Mickey Mouse --
all to myself. I couldn't stop smiling for the rest of the week!
So there they are; tips for
being the ideal guest. You might have noticed that following these guidelines
not only help cast members; they also help you to enjoy your vacation more! And
having your vacation be magical is everyone's goal -- guest and cast member
alike.
So... how
do you measure up?
About the Author:
Brad Randall is a Dallas-area attorney, the
married father of two boys, and veteran of several trips to Disney parks and two
Disney cruises. He and his family plan to return to Walt Disney World in
December 2007, his first holiday-season trip since his honeymoon. He thinks he
might be able to pay more attention to the decorations this time.- - - - - - - - - - - -
Did you enjoy this article? Have
questions? E-mail us at news@passporter.com or visit http://www.passporterboards.com
to discuss your Disney vacation plans.
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