Disney Hotel Amenities: Rates to Wheelchairs

Rates—Starting “rack” rates are listed in each hotel’s description, and vary by season. There is no charge for kids or extra adults (more than two) in a room. Cribs may be used free of charge, as may rollaway beds or sleeping bags (where available).

Recreation—You can visit another Disney hotel to use its recreational facilities (with the exception of swimming pools). Be sure to note the operating hours upon arrival or by phoning ahead.

Resort Fee—The Disney hotels no longer charge a resort fee. 

Room Locations—You can request room locations such as a tower or room number, but these are not guaranteed. Note your preferences when you make your reservation, via phone about three days before arrival, and again when you check in. If you don’t like the particular room you’ve been assigned, you can request another room, as you would at any hotel.

Room Service—All Disney hotels offer room service.

Security—Security at the Disneyland Resort is excellent. A gatehouse guards entry into every parking lot, and virtually everyone who drives through the gates is questioned. Expect to show your photo ID and resort ID, or explain why you are visiting the hotel. All resort rooms have electronic locks that open with your resort ID for added security. You can store small valuables in your in-room safe.

Smoking—All three Disney hotels are entirely smoke-free. Ask at Guest Services about designated smoking areas.

Spa (Hot Tub)—Disney-speak for a hot tub. There’s at least one spa at every Disney hotel. Traditional spa facilities (massages and manicures) are available at the Grand Californian.

Telephones—We highly recommend you not use your room phone to make calls, unless you have a calling card, or if you're making a local call (within 12 miles). Local calls within the 12-mile radius are free, but you'll be charged $25 just to connect a long-distance call, plus another $1.50 + a large markup on the actual cost of the call. Bring a cell phone, even if you have to buy a cheap disposable one just for your trip! 

Tipping—It's customary to tip valet parking attendants $1–$2, bell services $1–$2/bag upon delivery and pick up, and housekeeping $1/person/day (leave tip in room on a daily basis).

Transportation—As the hotels are within walking distance, transportation is not provided–except for the monorail, which runs from near the Disneyland Hotel into Disneyland Park. You can request taxis or shuttles to go to other destinations, however. Tip: To save time, use the Grand Californian park exit (see map, page 48) when leaving Disney California Adventure, available to guests at all three Disney hotels.

Voice Mail—Every hotel offers free voice mail that can be retrieved from your room or any other phone in or outside of the Disneyland Resort up to 24 hours after checkout. If you are on the phone when a call comes in, the voice mail system takes your caller’s message. See the Telephone Information card in your room for usage instructions.

Wheelchairs and Strollers—The Disney hotels have a limited number of wheelchairs for rent, and they can't be reserved in advance—ask  at Bell Services when you arrive. Wheelchairs and motorized wheelchairs (ECVs) may also be rented at the parks (availability is limited and you can only use them in the parks). You may find it more helpful to rent from B&R Medical Equipment (714-850-9326), which will deliver to Disney hotels. For stroller rentals, see page 102.