Replacing The Magic: What To Do If You Lose Your Park Passes

1. Don't lose your Key To The World card/ticket media. Obviously, the best thing to do is not to lose your ticket media. The Key To The World card is like a credit card and your ticket media represents a sizable investment. Both should be protected like your cash and credit cards. Use a wallet or travel purse to keep them safe. Don't let them dangle off of you in a FASTPASS pouch which isn't designed to hold important items like that. Key To The World cards and ticket media belong in the same secure place you keep your credit cards, cash, and passport.

[Jennifer's Note: The PassPorter PassHolder Pouch with it's zipper and velcro pockets is designed just for this -- I haven't lost a pass since I began putting them in this pouch.]


2. Write down the number. My story has a happy ending -- and that is that my best friend still had the number from the front of her Key To The World card (it's on the back of other ticket media). Disney was able to find my card from her number. From now on, I'll write down the number of my card and/or ticket media in a safe place (right inside my PassPorter!). That way if something happens to the while I'm on vacation I can go immediately to guest services with the information they need to look up the ticket.



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[Jennifer's Note: PassPorter readers also suggest you photocopy the front and back of your pass and tuck one copy in a PassPocket of your PassPorter guidebook and another copy in your suitcase for safekeeping.]


3. If you lose your ticket media go immediately to Guest Services. If you lose your ticket media while you're on vacation, go immediately to a Guest Services booth (in a park, at your resort, or in Downtown Disney). They will need photo ID and the number from the back of the card. From all the cast members I talked with during my search, chances are they will be more than happy to help you. Officially, Walt Disney World is not responsible for lost, stolen, or damaged ticket media but they do have the ability to look up ticket media and determine if you still have days/options remaining. The number on the ticket media is the easiest way for them to look up your record. If you don't have the number, a reservation number may also be used to look up the record if you're staying on property.


4. If you realize your loss later on, email Ticket Inquiries or fax your request. After several phone calls, I was asked to email what information I had to WDW.Ticket.inquiries@disneyworld.com. They replied within 24 hours and asked that I fax my request along with my name, address, and daytime phone number to 407-566-4685. I sent my friend's ticket number, my name, the date of my trip, and our original reservation number. Less than a week later I had replacement ticket media in my hands.

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